Dispatch Clerk at Brites Management

  • Full Time
  • Nairobi

Brites Management

Duties and Responsibilities

  • Receive incoming orders and schedule deliveries based on customer requirements and delivery routes.
  • Coordinate with drivers and logistics personnel to assign delivery tasks and optimize delivery schedules.
  • Monitor the progress of deliveries in real-time and address any delays or issues that may arise.
  • Communicate with customers regarding delivery schedules, delays, and other relevant information.
  • Prepare delivery documentation, including invoices, bills of lading, and shipping manifests.
  • Ensure all delivery records are accurately maintained and updated in the company’s database or software systems.
  • Verify delivery receipts and obtain customer signatures upon delivery completion.
  • Generate reports on delivery activities, performance metrics, and inventory levels as needed.
  • Serve as the primary point of contact for customer inquiries, requests, and concerns related to deliveries.
  • Address customer complaints or issues in a timely and professional manner, resolving problems to the customer’s satisfaction.
  • Liaise with the sales and customer service teams to ensure customer needs are met and service levels are maintained.
  • Coordinate with warehouse staff to ensure accurate picking, packing, and loading of goods for delivery.
  • Monitor inventory levels and communicate any shortages or discrepancies to the relevant departments.
  • Assist in the coordination of vehicle maintenance, repairs, and inspections to ensure fleet readiness.

Key Requirements Skills, experience and qualification

  • Diploma or equivalent; additional training or certification in logistics or supply chain management is a plus.
  • Proven experience in a similar role, preferably in a logistics, transportation, or distribution environment.
  • Excellent organizational and multitasking abilities, with a keen attention to detail.
  • Strong communication and interpersonal skills, with the ability to interact effectively with customers, drivers, and team members.
  • Proficiency in computer applications, including MS Office and logistics software.
  • Knowledge of transportation regulations, routing, and scheduling principles.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Willingness to work flexible hours, including evenings and weekends, as required

Method of Application

  • If you meet the above qualifications, skills and experience send CV urgently to recruitment@britesmanagement.com quoting the job title as the subject line on your email

To apply for this job email your details to recruitment@britesmanagement.com