Delivery Service Agents at Proto Energy

Essential Skills

1. Team Collaboration: The ability to work effectively as part of a team.
2. Time Management: Proficient time management skills to meet deadlines and efficiently allocate resources.
3. Communication Proficiency: Strong verbal and written communication skills for effective interaction.
4. Leadership Acumen: Demonstrated leadership qualities and the capacity to guide others.
5. Adaptability: Flexibility to adapt to changing situations and work well under pressure.

Qualifications

• Valid Driver’s License: A current and valid driver’s license.
• Corporate Driving Experience: A minimum of 2 years’ experience in a corporate driving role.
• Sales/Marketing Knowledge: Experience in sales or marketing is an advantageous asset.
• Language Proficiency: Proficiency in both spoken and written English and Kiswahili.
• Good Conduct Certificate: Mandatory requirement.
• Basic Computer Skills: Fundamental computer literacy.

Job Responsibilities

1. Customer Relationship Management: Build and nurture positive business relationships with existing customers.
2. Timely Product Delivery: Ensure prompt delivery of products to assigned customers without delays.
3. Customer Database Maintenance: Maintain records of current and potential customers to support sales expansion and market dominance.
4. Asset Responsibility: Carefully drive and take charge of the assigned asset/truck for sales purposes.
5. Sales and Delivery Records: Maintain sales and delivery records while meeting assigned sales targets.
6. Customer Service Excellence: Provide exceptional customer service to retain and grow sales in the designated area.
7. Market Reporting: Report any market threats requiring supervisor intervention as necessary.
8. Asset Maintenance: Perform basic asset maintenance tasks and promptly report any damage or breakdowns.
9. Issue Resolution: Ensure swift resolution of customer problems and complaints for maximum customer satisfaction.
10. Market Insights: Provide accurate feedback on customer needs, issues, competitive activities, and potential improvements for sales growth.
11. Sales Documentation: Scan and upload real-time sales records for every cylinder sold.
12. Door-to-Door Delivery: Ensure door-to-door product delivery to customers.
13. Sales Targets: Achieve predetermined sales targets set by the department.
14. Assigned Duties: Undertake any other duties as assigned by the immediate supervisor.