Granary Capital Limited

Reporting to:Debt Collector Manager

Other Relationships: Marketing, Credit, Customer Service, HR, Finance, Operations & IT

Job Description Summary

Debt collectors will effectively manage the company’s credit/Debit policy and minimize overdue debtor’s balances.

Roles and Responsibilities

Utilize various tracing techniques and strategies to collect personal information of customers with outstanding debts.
Contact customers with balances and negotiate payment terms and schedules.
Minimize objections to payment and suggest available customer-friendly payment options.
Negotiate extended payment plans and the best course of action for customers seeking to avoid further debts
Use the provided platforms to keep detailed records regarding conversations with customers and outcomes.
Offer clients several payment options and arrange for the prompt repayment of balances.
Communicate with management and other team members about methods and strategies to ensure a positive rate of customers agreeing to repay their debts.
Follow up on all outstanding debts for customer accounts that have
defaulted in liaison with the operations manager and branch manager.
Handle disputed issues and negotiate to bring payment within the agreed terms.

Minimum qualifications, experience & competencies required:

1-3 years of collection experience preferred
Excellent communication and negotiation skills
Ability to positively connect with clients and encourage them to make payments toward debts owed
Time management skills are essential to complete all required client calls daily
Experience meeting retention and negotiation sales goals
Basic computer software skills and the ability to work within relevant data spreadsheets
Ability to work well in a fast-paced environment
Attention to detail and the ability to reason and think quickly is essential for negotiating effectively
Strong attention to detail, goal-oriented, and a team player with a flexible approach.