Summit Recruitment and Search

Key Responsibilities:

Monitor and incident identification as well as preparation of concise timely alerts.
Daily collation and processing of current information and the production and dissemination of daily reports and emails
Daily oversight of all tracking platforms and operations
Monitor IT systems used within the Operations Centre and input data as and when required.
Data entry into standard Excel formats and other databases
Maintains data entry requirements by following company data procedures.
Phone handling and client response.
Being part of a team providing a 24/7 support to clients. This will involve relaying information requests and events to the appropriate authority.
Maintains customer confidence and protects operations by keeping information confidential.
Performing any other reasonable tasks as assigned.

Key Requirements

Bachelor’s degree in computer-related studies
Must have at least 2 years of experience in a similar position
Excellent oral and written communication skills in Kiswahili and English, knowledge of Somali, French, or Arabic a distinct advantage
Proficient computer skills and experience in Excel, Word, other Microsoft Office packages, a compilation of spreadsheets and databases
Knowledge of control room operations and proven experience in a similar role
Strong conceptual and analytical skills
Accurate keyboard skills and proven ability to enter data at the required speed.
Knowledge of communicative and tracking technology
Proven ability to manage complex matters in a transparent and comprehensive manner.
High personal standards of time management, presentation, and integrity
High level of attention to detail and thoroughness
Flexible and responsive to events
Able to demonstrate discretion and engender trust
Able to work in a variable shift pattern with hours that may vary according to operational need