Centum

Key Accountabilities:

Welcome and assist visitors by providing accurate information, directions, and details about mall services, stores, and events.
Maintain an organized and well-stocked customer service desk with brochures, maps, and promotional materials, ensuring minimal wait times.
Offer on-ground assistance during weekend activations, seasonal promotions, and peak shopping periods to enhance customer experience.
Serve as the primary point of contact for clients interested in branding and activations, addressing inquiries and coordinating with the marketing team.
Guide shoppers throughout the mall, address navigation and security concerns, and conduct regular walkabouts to ensure a safe environment.
Act promptly during emergencies, following established protocols to safeguard visitors and staff.
Handle complaints and feedback professionally, ensuring timely and satisfactory resolutions.
Collaborate with departments such as operations to resolve tenant-related issues efficiently.

Minimum Requirements:

Bachelor’s degree in Business Administration, Marketing, Communication, or a related field.
At least 2 years’ experience in customer service and sales support.
Experience in a retail or event management will be an advantage.
Strong communication and interpersonal skills.
Excellent organizational and project management skills.
Proficiency in Microsoft Office Suite.
Ability to work collaboratively with internal teams and external partners.
Problem-solving skills with attention to detail.
Sales-oriented with the ability to negotiate and close deals.