Customer Service Executive at Corporate Staffing

Customer Service Executive Job. Customer Service Jobs In Kenya

Industry: EdTech,
Gross Salary: 30k plus Incentives,

Reports To: Operations Lead / Managing Director,
Our client is a growing technology brand delivering educational and creative devices; including tablets and smart screens to young learners and families. They are looking for a dedicated Customer Service Executive to ensure smooth communication, exceptional service, and satisfaction at every touchpoint.

Position Summary

The Customer Service Executive will be the first point of contact for all customer inquiries and play a central role in coordinating internal teams—including repairs, logistics, and technical support—to ensure customers are consistently informed and well-served. This customer-facing role requires strong communication skills, follow-through, and a passion for service.

Responsibilities:

Customer Communication & Support

• Handle all inbound inquiries via phone, WhatsApp, social media, email, and walk-ins.
• Log and respond to product, order, repair, and service questions.
• Maintain clear and professional communication with both retail and institutional customers.

Repair Coordination

• Receive and log all repair requests from customers.
• Collaborate with the technical team to monitor repair progress and ensure timely delivery.
• Keep customers updated on repair timelines and manage any escalations.

Logistics & Order Coordination

• Work closely with the logistics team to ensure accurate and timely delivery of customer orders.
• Track deliveries and follow up on any customer issues post-delivery.
• Help coordinate product pickups, replacements, and returns as needed.

Customer Relationship Management

• Build positive relationships with new and existing customers.
• Follow up with onboarded customers to ensure satisfaction and encourage retention.
• Maintain a customer database and track all interactions and service requests.

Reporting & Feedback

• Report weekly on customer concerns, service trends, and issues requiring escalation.
• Collect feedback from customers and suggest improvements to the product or service process.

Qualifications

• Diploma/Bachelor’s degree in Business, Marketing or related Field
• 2+ years’ experience in customer service or client relations, preferably in tech, retail, or B2B environments
• Excellent communication and interpersonal skills (written and verbal)
• Strong organizational skills and ability to manage multiple requests at once
• Tech-savvy and comfortable using CRMs, ticketing systems, or messaging platforms
• Customer-first mindset and problem-solving attitude
• Experience working in a startup or fast-paced environment
• Familiarity with device repair or technical coordination
• Ability to speak Kiswahili and English fluently

How to Apply

Gross Salary: 30k plus Incentives

If you are up to the challenge and possess the necessary qualifications and experience; please send your CV only quoting the job title on the email subject (Customer Service Executive – EdTech) to vacancies@corporatestaffing.co.ke before 22nd April 2025

N:B Only shortlisted candidates will be contacted. If you do not receive any communication from us within two weeks of your application, kindly consider your application unsuccessful. We appreciate your interest and thank you for applying