Customer Service Executive at Calltronix

Customer Service Executive at Calltronix – Calltronix Kenya Job Details

Key Responsibilities:

• Manage a large number of repair requests effectively and efficiently
• Solve landlord and tenant repair requests with 5-star reviews from both sides
• Understand and recommend ways to scale by automating your most time intensive tasks
• Become an expert at navigating our maintenance features and dashboard
• Track service professionals (electricians, plumbers, etc.) and find ways to build our service professional network
• Reference and create documentation to better service future requests
• Provide feedback on how sales and support can better onboard customers on how maintenance works
• Take inbound and outbound calls, logging everything from the call

The ideal candidate should possess the following skills:

• Proficiency in English both written and spoken, American/ British Accent (Mandatory)
• Enjoy phone conversations: You like picking up the phone to get to results faster.
• Have excellent task management skills: You will have a list of things to do each day and therefore need to enjoy going through and bringing this “inbox” down to zero.
• Excel at customer problem solving: When you interact with a customer, you can quickly uncover their true objectives and help them chart a path to solving the repair request. You
• can teach others to do this too.
• Be comfortable in software: You should have experience with software and be able to quickly pick up new tools and features with little guidance.
• ln home repairs: You will be helping to troubleshoot standard home repair requests and therefore it’s important to have knowledge in handiwork, plumbing, electrical, and other
• repair departments.
• Be collaborative: We will be looking to build a larger team, and therefore collaboration is key.
• Be organized: You are accustomed to writing everything down (process flow) in an easy-to-understand manner to make sure you can help build an entire support team.
• Strong communication and interpersonal skills: You go “over the top” for any customer.
• Great work ethic: You can work in a fast-paced, changing environment
• Have a college degree: BS/BA degree preferred.
• Minimum of 1 year of customer service experience