Customer Service Executive – 7 Posts at Calltronix Contact & Training Centre

Key Responsibilities:

• Swiftly respond to customer inquiries via phone, emails and social media, ensuring every interaction is handled with professionalism and empathy
• Maintain meticulous records of customer interactions and transactions, ensuring no detail is overlooked
• Collaborate closely with teammates to ensure every customer enjoys a seamless experience from start to finish

Requirements:

• Proficiency in Kiswahili (Tanzanian accent) Mandatory both spoken and written
• Proficiency in English both written and spoken
• Minimum of 1 year of customer service experience
• Certificate, Diploma or Degree in any related field
• Stellar communication and interpersonal skills
• Ability to thrive in a fast-paced environment, juggling multiple tasks with ease
• Computer literacy