Customer Service Booker at Lafayette Resources

Are you a Customer Service Professional who is ready to take a significant career move?

We are seeking to fill the position of  Customer Service Booker for our client in the manufacturing sector.

Our Client is a leading paint manufacturer with over 45 years’ of experience in the manufacture of paint and paint-related products. Over the years the company has expanded its offering from the initial Economy Range of paints to the Premium Range, as well as a host of other top international brands.

The Company’s paint products are widely distributed in Kenya, Uganda, Tanzania, Rwanda, Burundi, DRC and Southern Sudan.

SCOPE OF FUNCTION / KEY RESPONSIBILITIES

• Answering a high volume of incoming phone calls and assisting customers with their inquiries or concerns
• Resolving customer complaints or issues in a timely and efficient manner.
• Providing information to customers about products or services.
• Documenting customer interactions and transactions in call center software.
• Meeting or exceeding performance goals, such as call handling time or customer satisfaction.
• Keeping current with company and industry-related information to ensure accurate information is provided to customers.
• Identifying and escalating complex customer issues to a supervisor or manager as needed.
• Following up with customers to ensure their needs were met.
• Participating in training and development programs to improve skills and performance.

KEY JOB REQUIREMENTS

Qualifications and Experience

• A diploma in business or any relevant field from a recognized academic institution
• Minimum 2 years experience working as a customer service representative, or in a call center
• Possess both written and oral communication skills, be hands-on and detail-oriented, demonstrate effective planning and execution abilities
• Ability to work under pressure whilst meeting set deadlines
• Possess computer and digital skills