Customer Service & Billing Officer- Reliever (Hospital ) at Ital Global

  • Full Time
  • Nairobi

Ital Global

We are looking for a confident and self-motivated individual who is looking for a customer service opportunity.

Job Requirements

  • Diploma in Front Office & Administration, Hospitality Management or any related course.
  • Utalii College graduand is an added advantage.
  • Attained a C or higher in your KCSE.
  • Proficient in Microsoft Office.
  • Customer Service experience:  At least 1 Year would be an added advantage preferably in a busy environment.

Competencies and Skills Required

  • Excellent communication and presentation skills.
  • Enthusiasm and Reliability
  • Ability to multi-task and work under pressure
  • Highly adaptable
  • Exceptional interpersonal skills
  • Emotionally Intelligent
  • Empathetic
  • Strong customer centric skills

Job Duties and Responsibilities.

  • Maintaining a positive, empathetic and professional attitude towards clients at all times
  • Primary point of contact within the hospital
  • Investigate and respond to all customer enquiries promptly directly to customer inquiries either fact to face, by telephone or electronically and Resolving customer complaints
  • Welcoming, receiving, guiding and directing the patients around the hospital
  • Filling and processing of application forms
  • Investigate and respond to all customer enquiries promptly.
  • Escalate complex queries to the appropriate functional area.
  • Carry out customer and product related document processing
  • Make customers’ experiences better by ensuring customer satisfaction
  • Communicating with customers through various channels.
  • Develops and maintains strong relationships with customers by providing support, information, and guidance
  • Performing billing duties.
  • Provides excellent customer service by responding promptly to customer inquiries, questions, acknowledging concerns and resolving complaints.
  • Answer all incoming calls and redirect them or keep messages.
  • Handling patients, referral sources, and administrative department inquires
  • Assisting the doctors in booking appointments for the next visit of the patient.
  • Entering patient information into a customer information system
  • Serving as a backup when other employees are out due to absent staff members
  • Any other duties as assigned.

Method of Application

Interested and qualified candidates should forward their CV to: careers@italgloballtd.com using the position as subject of email.

To apply for this job email your details to careers@italgloballtd.com