Customer Service Assistants – 2 Positions at Mount Kenya University

  • Full Time
  • Nairobi

Mount Kenya University

Duties and responsibilities:

  • Managing large amounts of inbound calls in a timely manner
  • Following current procedures when transferring a call to another member of staff for specialist advice.
  • Ensuring that customers are advised of alternative communication methods.
  • Identifying customers’ needs, clarifying information, and providing solutions and/or alternatives
  • Keep record of all calls received in our call center database in a comprehensible way
  • Meet personal/team qualitative and quantitative targets
  • Dealing with all calls and enquiries received within the Campus in line with the University’s policies and procedures.
  • Liaising with colleagues in relevant offices so as to resolve inquiries appropriately.

Requirements

Skills

  • Strong phone and verbal communication skills along with active listening
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively

Qualification

Education and Experience

 Must have:

  • Bachelor’s degree Communication/Marketing/Public relations or in any other related area of specialization
  • One (1) year experience in a customer support role
  • Must be Computer Literate.;

OR

  • Higher National Diploma in relevant area of specialization
  • 2 years’ experience in Grade 7 at MKU or at a similar position in a recognized academic institution.
  • Previous experience in a customer support role
  • Must be Computer Literate.;

OR

  • Diploma in Public Relations/Marketing/Mass Communication or in any other relevant area of specialization.
  • 2 years’ experience in Grade 7 within MKU or at a similar position in a recognized academic institution.
  • Previous experience in a customer support role
  • Must be Computer Literate.;

To apply for this job please visit recruitment.mku.ac.ke.