Customer Service Agent at Majorel Kenya

  • Full Time
  • Anywhere

Majorel Kenya

Responsibilities

  • Maintaining a positive, friendly, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries via phone and through emails and chats.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out to enable you respond to customer inquiries efficiently.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Ensuring customer satisfaction and providing professional customer support.
  • Maintaining solid customer relationships by handling questions and concerns with speed and professionalism.
  • Managing database records, drafting status reports on customer service issues.
  • Data entry and research as required to troubleshoot customer problems.

Requirements

  • Minimum of 1 year experience in Customer Service
  • Degree/Diploma in any related field
  • C1 English and excellent grammar skills
  • Knowledge of IT programs i.e., Word, Excel, and fast fingers for typing
  • Great people skills
  • A sales-oriented approach
  • Proactive personality and self-motivator
  • Quick learner with the ability to absorb extensive information on the brand’s history, product offerings and communications.
  • Demonstrates initiative with the ability to multi-task and detail oriented in a fast
    paced environment.
  • Outstanding written and verbal communication skills, great phone etiquette and
    elevated speech
  • Should be flexible to work in shifts both day and night.

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