Customer Care Representative at Pam Nail Care Ltd

Job Opening: Customer Service Representative and Salon Manager

We are currently seeking individuals to fill the roles of Customer Service Representative and Salon Manager. The ideal candidates should possess strong leadership and problem-solving skills, with the ability to provide guidance and supervision to ensure the smooth operation of our nail salons. Exceptional customer service skills are a must, along with a proactive, flexible, and diligent approach to work, coupled with excellent communication abilities.

Key Responsibilities

In these roles, your responsibilities will include:

• Addressing customer issues and resolving any challenges they may encounter.
• Gathering and analyzing customer feedback.
• Monitoring and tracking key customer service performance indicators and metrics.
• Responding to customer reviews and feedback.
• Ensuring the team consistently delivers top-notch customer service, establishing and maintaining service standards.
• Overseeing day-to-day business operations and ensuring adherence to established standards.

Method of Application

If you are interested and meet the qualifications for these positions, please send your CV to careers@pamnails.co.ke. Please use the position you are applying for as the subject of your email.