Customer Care Intern at Equip Africa Institute

  • Internship
  • Nairobi

Equip Africa Institute

REF: EAI/REC/HRO/0424-007

Qualification: Bachelors/Diploma in Human Resource Management, Business Management /Administration, Public Administration,

Experience: 1 – 3years

Responsibilities and duties;

  • Front office customer service
  • Ensures and provides quality service to both internal and external customers.
  • Follow-up with potential clients and partners, inquiries, walk-ins etc.
  • Telemarketing
  • Publicize the Institute’s activities and events to students and staff.
  • Conduct customer surveys and report on the customer satisfaction feedback.
  • Engage in Digital Marketing, Social media Marketing, Public relations.
  • Researching and analyzing market trends and competitors.
  • Updating databases (client details, partner details etc.)
  • Prepares customer service summary reports.
  • Any other duty as will be assigned from to you by your immediate supervisor/ Management.

Method of Application

Qualified candidates should submit an application letter clearly stating the position applied for and a detailed CV with three references (Referees’ contacts should have updated email addresses and phone numbers) and valid practicing licenses, where applicable. This should be sent to careers@eac.ac.ke to be received on or before Friday 3rd May 2024 (Latest 5.00 pm East African Time), addressed to;

Human Resource Officer,
Equip Africa Institute,
P.O Box 342 – 01000,
Thika.

To apply for this job email your details to careers@eac.ac.ke