Customer Care Intern at Equip Africa Institute

  • Internship
  • Nairobi

Equip Africa Institute

REF: EAI/REC/HRO/0424-007

Qualification: Bachelors/Diploma in Human Resource Management, Business Management /Administration, Public Administration,

Experience: 1 – 3years

Responsibilities and duties;

  • Front office customer service
  • Ensures and provides quality service to both internal and external customers.
  • Follow-up with potential clients and partners, inquiries, walk-ins etc.
  • Telemarketing
  • Publicize the Institute’s activities and events to students and staff.
  • Conduct customer surveys and report on the customer satisfaction feedback.
  • Engage in Digital Marketing, Social media Marketing, Public relations.
  • Researching and analyzing market trends and competitors.
  • Updating databases (client details, partner details etc.)
  • Prepares customer service summary reports.
  • Any other duty as will be assigned from to you by your immediate supervisor/ Management.

Method of Application

Qualified candidates should submit an application letter clearly stating the position applied for and a detailed CV with three references (Referees’ contacts should have updated email addresses and phone numbers) and valid practicing licenses, where applicable. This should be sent to to be received on or before Friday 3rd May 2024 (Latest 5.00 pm East African Time), addressed to;

Human Resource Officer,
Equip Africa Institute,
P.O Box 342 – 01000,

To apply for this job email your details to