Customer Care Associate at Sistema Biobolsa

Your mission at Sistema.bio:

Reporting to the Customer Care Coordinator, you will be responsible for managing customer interactions through various channels, ensuring a positive experience for all customers. The primary responsibilities include responding to missed calls, handling inbound calls, conducting after-service visit (SV) calls, and pre-installation calls. This role requires excellent communication skills, a customer-first attitude, and the ability to manage multiple tasks efficiently.

You’ll be in charge of:

• Responding to customer inquiries and resolving issues promptly and professionally.
• Providing accurate information about products or services to customers.
• Handling and resolving customer complaints or escalations effectively.
• Documenting and updating customer interactions and transactions in the customer relationship management (CRM) system [Salesforce].
• Collaborating with internal teams to address customer needs and improve overall customer satisfaction.
• Identifying and implementing process improvements to enhance the efficiency of customer care operations.
• Adhering to company policies and procedures while delivering exceptional customer service.

More about YOU:

• Diploma in Public Relations, Communication, Business Management or related course.
• Previous customer service experience.
• Excellent communication skills.
• Empathy and patience.
• Problem-solving abilities.
• Product and service knowledge,
• Computer proficiency.
• Conflict resolution.