Customer Care Agent at Farm to Feed

Job description

Our growing company is seeking a Customer Care Agent who will manage customer queries and complaints.

The Customer Care Agent will manage complaints, feedback and queries with customers and will also be asked to process orders, and modifications, and escalate complaints across a number of communication channels. To do well in this role he/she needs to be able to remain calm when customers are frustrated and have experience working with software tools.

Responsibilities:

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that he/she can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.
• Being able to develop reports

Candidate Profile:

• Undergraduate degree in business, sales, or related field of study preferred
• Prior experience working in customer service
• Proficiency with basic computer applications, such as Microsoft Windows, Word, and Excel
• Excellent verbal and written communication skills
• Ability to remain calm and composed in a fast-paced, high-pressure environment
• Good empathy and listening skills to de-escalate situations and identify the underlying issues of a problem
• Familiarity with different software tools that will enable tracking of customer complaints