Complaints and Investigations Clerk at Kenya National Commission on Human Rights (KNCHR)

Job Purpose

This position is responsible for the management of the directorate’s registry to ensure efficient documentation and processing of all complaints received by KNCHR.

Operational responsibilities

Assists in screening and processing of human rights complaints reported by petitioners.

Assists in the management of directorate’s complaints database under the Complaints Management System (CMS) towards protection of information and ensuring confidentiality.

Officer in Charge of the directorate’s registry and manages the registry both electronically and physically.

Retrieves complaints data when required within the Commission to inform KNCHR’s interventions on various issues pertaining to the protection and promotion of human rights

Prepares the directorate’s registry reports on complaints received and the remedial actions taken as per the mandate of the commission

Receipt, processing, and handling of all correspondence (mail, email, SMS, all social media platforms).

Skills, Experience and Minimum Qualifications

Diploma in information management or records management or equivalent from a recognized institution.

1-year relevant experience in a similar position.

Good organizational, writing, interpersonal and Communication skills

Analytical skills for complaints handling/processing

Ability to work in stressful and demanding environments

Problem solving skills

Computer literacy

Team player

Meet the requirements of Chapter Six of the Constitution of Kenya

Method of Application

KNCHR is an equal opportunity employer which offers a competitive remuneration commensurate to qualifications and experience. All qualified candidates including Persons with Disabilities are encouraged to apply.

Please note that it is a criminal offence to provide false information and documents in the application.

Only shortlisted candidates will be contacted.

If you possess the above qualifications, please apply online through the KNCHR recruitment portal by Friday 25th April 2024.