Brites Management

Duties and Responsibilities

Guest Payments: Process guest check-ins and check-outs efficiently and accurately. Calculate and collect payments for room charges, incidental expenses, and other services using cash, credit cards, and other payment methods.
Cash Handling: Count and balance cash drawers at the beginning and end of each shift. Handle cash transactions securely and accurately, following established procedures and protocols.
Credit Card Transactions: Process credit card payments using POS (Point of Sale) systems. Verify credit card authorization and ensure compliance with payment processing regulations.
Customer Service: Greet guests warmly and assist them with inquiries, reservations, and special requests. Provide information about hotel amenities, local attractions, and transportation options.
Record Keeping: Maintain accurate records of guest transactions, including room charges, payments, and refunds. Balance cash drawers and reconcile transactions at the end of each shift.
Communication: Communicate effectively with other hotel departments, including housekeeping, maintenance, and reservations, to coordinate guest services and resolve any issues or concerns.
Compliance: Adhere to all hotel policies and procedures, as well as industry regulations and standards for cash handling, privacy, and security. Report any discrepancies or suspicious activities to management immediately.

Key Requirements Skills, experience and qualification

3 year experience as a cashier, front desk agent, or in a similar role in the hospitality industry.
Strong mathematical skills and attention to detail, with the ability to accurately handle cash and perform basic calculations.
Excellent customer service and communication skills, with a friendly and professional demeanor.
Ability to work independently and as part of a team in a fast-paced environment.
Proficiency in computer skills, including knowledge of POS systems and Microsoft Office applications.
Availability to work flexible hours, including evenings, weekends, and holidays.