Call Centre Nursing Executive – Medical Contact Centre at CIC Insurance

PURPOSE:

To provide general customer service in respect to medical business customers.

PRIMARY RESPONSIBILITIES:

• Receive and respond to Medical emergency lines and ensure 24 hour coverage.
• Resolve customers’ communication through electronic and physical channels (Emails and walk in clients).
• Issuance of both in and outpatient approvals for admissible requests for insured members.
• Communication to stakeholders on management of cases and financial liability through reports.
• Provide input for the customer service reports.
• Handle customer service issues and queries.
• Escalate Customer queries to the relevant job role if necessary.
• Promote the organization’s customer service charter.

Academic and Professional Requirements

Education  

• Minimum of a Diploma in Nursing (KRCHN)
• Computer literate in MS Office and other office applications
• Customer Experience training will be an added advantage

Experience Required:

• Relevant experience in busy health environment    3
• Experience in a medical call centre management unit    1