Call Centre Assistant at Aga Khan University Hospital

Job Summary

The successful candidate will foster a close working relationship between AKUHN and Calltronix staff in the Call Centre.

Responsibilities

• To act as a facilitator to general healthcare queries;
• Anticipate escalation and take over calls when needed;
• Provide information on destination to route calls with specific inquiries;
• Provide guidance and feedback;
• Answer questions from the customer service agents and telephone operators;
• Provide solutions and/or alternatives;
• Identify customer service agent’s and telephone operator’s needs; and
• Improve knowledge and performance level.

Requirements

• At least a Diploma in Health Care or related fields;
• 2 years’ experience in telephone switchboard operations in a major company or telecommunications organization;
• Experience as call centre liaison;
• Experience in customer service is essential;
• Tech-savvy with knowledge of telephone equipment and relevant computer programs;
• Knowledge of performance evaluation procedures;
• Outstanding communication and negotiation abilities;
• A results-oriented approach; and
• Ability to work under pressure.