Africare
Required Abilities:
- Adaptability and accountability.
- Fluency in multiple languages may be desired.
- Ability to ask prying questions and diffuse tense situations.
Required Work Experience : Call Center Representative
Degree : Bachelor of Commerce – BCom | Bachelor of Arts – BA
Required Knowledge :
- Strong time management and decision making skills.
- More education or experience may be preferred.
- Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
Required Skills : Call Recording, Call Management, Call Logging, Call Analytics, Call Quality Monitoring, Call Monitoring, Voice Process, Call Handling
Primary Responsibility :
- Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
- Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
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To apply for this job please visit africarehrms.darwinbox.in.
