Standard Bank
Job Description
To respond to any Private, Prestige/ Executive client service queries and requests received telephonically in the Affluent Express within laid down policies and procedures.
Minimum Qualifications
- Type of Qualification: Degree in Business Administration or equivalent
- Field of Study: Not applicable
Experience Required
- Affluent Clients
- Personal and Private Banking
- 3-4 years
- Experience of the bank’s products, processes and systems. Understands regulations governing the management of financial services and other relevant bank policies.
Behavioral Competencies:
- Adopting Practical Approaches
- Articulating Information
- Challenging Ideas
- Developing Expertise
- Documenting Facts
Technical Competencies:
- Active Listening
- Customer Reception and Channelling
- Difficult Calls Management
- Electronic Communications & Devices
- Inbound Phone Statistics
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To apply for this job please visit www.standardbank.com.
