Amazon Jobs- Cloud Support Engineer

A day in the life
Every day will bring new and exciting challenges on the job while you:
· Learn and use groundbreaking technologies.
· Apply advanced troubleshooting techniques to provide unique solutions to our customers’ individual needs.
· Interact with leading engineers around the world.
· Partner with Amazon Web Services teams to help reproduce and resolve customer issues.
· Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.
· Drive customer communication during critical events.
· Drive projects that improve support-related processes and our customers’ technical support experience.
· Write tutorials, how-to videos, and other technical articles for the developer community.
· Work on critical, highly complex customer problems that may span multiple AWS services.

We are open to hiring candidates to work out of one of the following locations:

Nairobi, KEN

BASIC QUALIFICATIONS

Basic Qualifications
Understanding of ETL (Extract , Transform , Load) – Creation of ETL Pipelines to extract and Ingest data into data lake/warehouse with simple to medium complexity Data transformations and troubleshooting ETL job issues.
Understanding of Linux and Networking concepts.
Excellent oral and written communication skills with multi-tasking ability.
Master’s degree in Information Science/Information Technology, Data Science, Computer Science, Engineering, Mathematics, Physics, or a related field OR Bachelor’s degree in the same with 1+ year of experience OR equivalent experience in a technical position

PREFERRED QUALIFICATIONS

Preferred Qualifications

Intermediate to advanced expertise in ETL tools such as Talend, Informatica or similar.
Knowledge of data management fundamentals and data storage principles
Advanced SQL and query performance tuning skills.
Experience integrating and managing large data sets from multiple sources
Ability to read and understand Python and Scala code
Understanding of distributed computing environments
Proficient in Spark,Hive and Presto
Experience working with docker
Python, and shell scripting
Customer service experience / strong customer focus
Prior working experience with AWS – any or all of EC2, S3, EBS, Glue, Athena
Experienced with Linux system monitoring and analysis(disk management, memory management, permissions etc.)
Understanding of Networking concepts and protocols(DNS, TCP/IP, DHCP, HTTPS, etc.)