Air Logistics Customer Care Expert at Kuehne + Nagel

  • Full Time
  • Nairobi

Kuehne + Nagel

Your Role

  • The Air Logistics Customer Care Expert is responsible for ensuring that our customers experience is a positive one each and every time they engage with Kuehne+Nagel

Your Responsibilities

  • Monthly closing and analysis of the Department Gross Profit.
  • Overseeing and ensuring complete physical files have all the required documents before closure in line with the paperless strategy.
  • Ensure all required documents, permits and approved quotations are in place prior to exports customs clearance and subsequent uplift of cargo.
  • Update Salog and assign a file number to airfreight documents received and registered.
  • Ensure the clients are updated on their shipments once daily on the status of their imports and exports.
  • Be proactive to check if new clients have been registered in our systems before embarking on the export process.
  • Update Salog with all the import and export milestones (real-time) to enable the customers to receive accurate reports spooled from KNLogin.
  • Ensure timely invoicing/billing and dispatch of invoices to the respective clients.
  • Ensure data quality is maintained in accordance with the set targets.
  • Reporting and Performance Analysis: Creating, refining and reviewing reports as needed including Performance analysis.

Your Skills And Experiences

  • At least 2 years’ experience of freight, logistics operations
  • Detailed understanding of customs rules, regulations and procedures
  • Numerate and Computer literate
  • At least 3 years’ customer service experience
  • Preferred bachelors degree in business management/Supply Chain or any relevant field
  • Diploma in logistics freight forwarding or accounts
  • Decision making and problem solving skills
  • Communication and conflict resolution skills
  • Analytical negotiations and organizing skills

To apply for this job please visit