Administrative Assistant -Front Office at KEMRI

  • Full Time
  • Nairobi



This role is responsible for provision of efficient and effective front office services, administrative and transport support to the Programme under the operations department.


REPORTS TO:  Head of Operations – Nairobi



Will have limited role in planning expenditure and managing funds.


  • Handle incoming and outgoing telephone calls including assisting staff to make official local and international calls;
  • Ensure the reception area is well maintained and kept orderly to project a corporate image;
  • Security, Health and safety measures; Ensure measures are adhered to as per policy at front desk; ensure the doors are always locked and access system is working. Alert any security breach.
  • Receive and circulate in coming parcels on behalf of the Programme: Monitor all received and outgoing letters and ensure accurate records are record kept, mail bag, letters and goods etc;
  • Customer care: provide first level customer service support to visitors, respond to general enquiries and guide new staff and visitors to the correct offices/staff required;
  • Visitor’s records: records of all visitors coming to the Programme offices via the reception are well maintained and visitors are inducted on Health and Safety protocols;
  • Travel administration: support the various departments to raise purchase requisitions for travel bookings.
  • Transport bookings; coordinate and plan for daily transport bookings from departments  for Programme vehicles and out-sourced taxis. Prepare transport schedules, field work plans and maintain the requisite records for motor vehicles including monthly vehicle mileage, fuel consumption and trips made.
  • Vehicle maintenance and inspection: support the operations office in daily and period supervision of vehicle inspections and maintain service tracking report;
  • Provide administrative support to the Head of Operations and other staff in the department; draft tax exemption letters in consultation with the Operations office, submit and maintain track record of progress of the letters with the relevant authorities;
  • Archive physical records and electronic files
  • Stores requisition: support operations office stores requisitions
  • Provide leave cover for other Operations staff;
  • Any other duties that may be assigned from time to time..


  • A diploma in Business Administration, Office Management, Secretarial studies or equivalent.
  • At least 3 years’ experience in a similar role within a busy office
  • Good computer skills with MS Office packages and basic record keeping

Desirable Criteria

  • The post holder should have:
  • Demonstrated ability to organize work, maintain punctuality and deliver to strict timelines.
  • Demonstrate high levels of integrity and confidentiality.
  • Strong Organizational, planning and administrative skills.
  • Good attention to detail and ability to work with minimal supervision.
  • Excellent interpersonal, verbal and written communication skills.
  • Team worker who is able to work in a multi-cultural environment with diverse teams.