Account Executive at Tatu City Limited

  • Full Time
  • Nairobi

Tatu City Limited

RESPONSIBILITIES:

  • As an Account Executive (AE)-Utilities, you are responsible to the Customer Service Manager-Utilities for the link between clients and the technical team and perform functions geared to improve B2B and B2C.

Key functions will include:

The key functions associated with each position is disaggregate of the broad purpose of the position.

  • Take ownership of customer issues and follow incidents to resolution.
  • Meets with the clients regularly to get their feedback on the company service provision.
  • Focused on accurate client utilities accounts creation, connections, and billing.
  • Continuously keep clients updated on service provision, interruptions, and uptime.
  • Liaise with the technical team in the utilities service provision to clients.
  • Provide accurate, insightful, and timely reports, memos, and presentations.
  • Maintain and build new client relationships.

REQUIREMENTS

Hard skills and experience:

  • Degree in Business Administration, Engineering, Marketing, or relevant field.
  • Proven work experience as an Account Manager, Customer Service, Field Service or equivalent.
  • Working experience with CRM and billing systems.
  • Flexible to work nights, weekends, and holidays.

Soft skills:

  • Strong written and verbal communication skills.
  • Team player but comfortable working autonomously.
  • Mature, pragmatic and flexible.
  • Rigorous and organized approach.
  • Good attention to detail.
  • Hands-on, ready to roll up the sleeves.
  • Ability to multi-task, establish priorities, and maintain organization in a rapidly changing environment.

Method of Application

If qualified and interested, please send your CV and cover letter to AEUtilities@tatucity.com by 20- April 2024. Only shortlisted candidates will be contacted.

To apply for this job email your details to AEUtilities@tatucity.com