Product Trainer at Mogo Finance

Key Responsibilities:

• Develop and deliver comprehensive training programs for new employees, focusing on Mogo’s products, loan processes, and CRM systems.
• Train agents and dealers on using Mogo’s mobile app and other relevant software, ensuring they can effectively engage with customers and manage loan applications.
• Create training materials, including presentations, manuals, and documentation.
• Evaluate the effectiveness of training programs and continuously improve based on feedback.
• Work closely with the Area Sales Manager and other leaders to identify training needs and adjust programs accordingly.
• Monitor employee performance and provide coaching to ensure proficiency in using Mogo’s systems and processes.
• Assist in the development of onboarding processes for agents, dealers, and other team members.

What you will need:

Qualifications:

• Proven experience as a trainer, preferably in sales or finance.
• Experience in training people on using apps or software is a must.
• Strong communication, presentation, and organizational skills.
• Ability to create effective training materials and courses.
• Familiarity with mobile apps and CRM systems used in device financing.
• Fluency in English and Swahili.