Royal Mabati Factory
Key Skills & Qualifications:
- Education: Bachelor’s Degree in Business, Marketing, Communication, Statistics, or a related discipline.
- At least 1 year of experience in a research, insights, or customer service role.
- Strong analytical and problem-solving skills verbal and written communication
- Proficiency in CRM systems (HubSpot, Salesforce, Zoho) and MS Office
- Empathetic, detail-oriented, and results-driven
- Able to manage multiple feedback channels and prioritize key insights
- Team player with a customer-first mindset
Key Competencies
- Collect customer feedback via surveys, interviews, reviews, and support channels
- Analyze trends in feedback and prepare weekly/monthly insight reports
- Identify pain points in the customer journey and suggest improvements
- Collaborate with departments (Sales, Marketing, Production) to share findings
- Track and report customer satisfaction metrics such as NPS and issue resolution
Method of Application
Send your CV, cover letter, and letter of introduction from your institution to hr@royalmabati.com
Deadline: Friday, 15th August
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To apply for this job email your details to hr@royalmabati.com
