Royal Mabati Factory
Royal Mabati Factory is currently recruiting for a Full Time Job position based in Nairobi. This opportunity is open to qualified candidates looking to grow in the Job sector in Kenya. Review the full requirements below and apply before the deadline.
📋 Job Overview
- Category: Not specified
- Job Type: Full Time Jobs
- Location: Nairobi
- Company: Royal Mabati Factory
- Employer Page: View all Royal Mabati Factory jobs →
- Application Deadline: Rolling basis
- Last Updated: August 12, 2025
Customer Insight Rep at Royal Mabati Factory – Royal Mabati Factory Kenya Job Details
Key Skills & Qualifications:
- Education: Bachelor’s Degree in Business, Marketing, Communication, Statistics, or a related discipline.
- At least 1 year of experience in a research, insights, or customer service role.
- Strong analytical and problem-solving skills verbal and written communication
- Proficiency in CRM systems (HubSpot, Salesforce, Zoho) and MS Office
- Empathetic, detail-oriented, and results-driven
- Able to manage multiple feedback channels and prioritize key insights
- Team player with a customer-first mindset
Key Competencies
- Collect customer feedback via surveys, interviews, reviews, and support channels
- Analyze trends in feedback and prepare weekly/monthly insight reports
- Identify pain points in the customer journey and suggest improvements
- Collaborate with departments (Sales, Marketing, Production) to share findings
- Track and report customer satisfaction metrics such as NPS and issue resolution
Method of Application
Send your CV, cover letter, and letter of introduction from your institution to [email protected]
Deadline: Friday, 15th August
🎯 How to Apply
To apply for this job email your details to hr@royalmabati.com
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