Collections Associate, Retail Credit at I&M Bank

To ensure that Retail Business meets its credit objectives through monitoring of accounts’ performance and managing late repayments and arrears to ensures delinquency rates are managed within Bank’s stipulated acceptable levels.

Primary Responsibilities

• Monitor allocated accounts on a daily basis and instituting timely corrective measures to avoid delinquency.
• Contact clients in default to ensure repayments are received.
• Ensure the set collections targets and flow rates are met.
• Analyze paid up debts and recommending closure of the accounts.
• Implement set strategies and methodologies to reduce volume of past due accounts and write offs.
• Highlight any credit failures as first level of contact with these issues to provide lessons learnt to improve the credit approval process.
• Review processes within collections and recoveries to identify risk and opportunities to streamline operations, service delivery and minimize losses.
• Maintain MIS related relating to performance of the accounts and escalates trends for inputs in policy improvement and product development.
• Work with solicitors during the litigation.

Person Specifications

• A Bachelor’s Degree from a recognized University.
• At least 3 years’  continuous working at officer levels in debt management preferably a bank out of which two years must be in credit department.
• Good business communication (written and verbal) skills.
• Strong negotiation and good interpersonal skills with the ability to interact with all levels of personnel within and outside the Bank.
• Proficiency in the use of computers – MS office, relevant banking software.