Customer Service Executive at Peoplelink Consultants Ltd

Our client, a leader in logistics services, is seeking a Customer Service Executive who is who is proactive, detail-oriented, and customer-focused to join their dynamic team.

Key Responsibilities:

• Provide hands-on support in managing customer interactions and resolving inquiries promptly. Respond to all customer queries within 24 hours (or as per KPIs).
• Handle and close global case requests with follow-ups and accurate reporting
• Coordinate with origin and destination teams to ensure smooth communication and service delivery.
• office to cure seamless clearance of inbound outbound shipments daily/weekly reports via smart sheet folders.
• Analyze and improve customer retention; handle complaints and feedback constructively.
• Monitor market trends and competitor activity to inform service improvements.
• Investigate 1 e lost damaged shipments and  process necessary documentation.
• Maintain data accuracy in CRM systems
• Collaborate with the Operations Team to meet customer requirements.
• Build brand awareness and generate leads through telesales and upselling strategies.
• Respond to rate inquiries and follow through to conversion
• Ensure timely billing and documentation submission for all handled shipments.

Key Skills & Competencies:

• Excellent communication and customer relationship management Strong problem-solving and conflict resolution skills
• High level of adaptability, analytical thinking, and attention to detail Proficient in data analytics and CRM tools
• Effective time management and ability to meet deadlines
• Strong team collaboration and coordination across departments
• Technical understanding of logistics processes is a plus Fluent in English (additional languages a plus)