Call Centre Specialist at Gypsum Ceiling Supplies Ltd

We are seeking a professional and experienced Call Centre Specialist to join our customer service team.

Key Responsibilities:

• Handle incoming and outgoing customer calls with professionalism and efficiency.
• Provide accurate product information, advice, and after-sales support.
• Manage and resolve customer complaints calmly and effectively.
• Maintain detailed records of customer interactions in our CRM system.
• Collaborate with the online sales and dispatch teams to ensure smooth order processing.
• Follow call scripts and company guidelines to maintain service standards.

Requirements:

• Proven experience in a call centre or professional customer service environment (e.g., telecom, banking, e-commerce).
• Excellent telephone etiquette and communication skills (clear, friendly, and professional tone).
• Strong problem-solving skills and ability to work under pressure.
• Basic computer skills and familiarity with CRM systems.
• High level of integrity, patience, and a customer-first attitude.
• Training in Customer Service, Communication, or a related field is an added advantage.

We Offer:

• A competitive salary plus performance incentives.
• A dynamic and supportive work environment.
• Continuous training and growth opportunities.