Receptionist at Avenue Healthcare

Receptionist at Avenue Healthcare – Avenue Healthcare Kenya Job Details

Job Objective/Purpose

Our goal is to maintain a professional and efficient reception area, ensuring that all visitors, patients, and clients receive prompt service.

Key Responsibilities

• Maintain accurate patient and client records as per the designated department or branch.
• Implement and adhere to the vetting procedures and systems for different client categories, including Staff, GOP’s, AHC prepaid, and credit/insurance clients.
• Follow defined protocols for patient registration.
• Ensure precise billing and timely completion of invoices.
• Handle cash properly according to established protocols.
• Direct and transfer incoming telephone calls to the respective departments or offices.
• Prioritize client satisfaction by delivering high-quality service, effective communication, feedback collection, issue escalation, and a caring attitude. Utilize standardized tools for measuring patient satisfaction and demonstrate commitment to follow-up and improvement.
• Maintain strict patient privacy and confidentiality at all times.
• Fulfill any other duties as assigned by the supervisor in alignment with the job description.

Personal Specifications

• Possess a Certificate in Business Management or a related business course.
• Have a minimum of 1 year of relevant experience.
• Demonstrate organizational awareness and attention to detail.
• Strong interpersonal and communication skills, with a focus on teamwork and reliability.

Method of Application

To apply for this position, please email your application documents (CV and Certificates) to vacancies@avenuehealthcare.com with the job position you are applying for as the subject of the email. The application deadline is 6th October 2023.