Call Centre – Nurse at Marie Stopes

REQUIREMENTS
Qualifications:

• Diploma in Nursing from a recognised learning institution.
• Courses in customer care, communication, sales, and marketing will be an added advantage.
• Experience in counselling and working in a contact centre.
• Recent graduates with interest in non-bedside nursing and telemedicine are encouraged to apply.
• At least one year working experience in an SRH organisation.
• Customer service experience.
• Knowledge of administration and clerical processes.
• Good knowledge of MSI Reproductive Choices Kenya services and services delivery channels
• Ability to work long hours and in a shift system.
• Prior experience in a call centre environment (an added advantage).
• Female candidates are encouraged to apply.

Knowledge and abilities

• Knowledge of customer service principles and practices
• Fluent communication in both English and Kiswahili with a clear neutral accent
• Verbal and written communication skills  • Effective listening Skills
• Attention to detail.
• Non-judgemental
• Adaptability
• Excellent computer skills
• Stress tolerance
• Resilience
• Positive attitude
• Respect for others
• Teamwork.