Food & Beverage Waiter at Accor

Job Description

Join our team as a Food & Beverage Waiter in the vibrant city of Nairobi, Kenya! We’re looking for a friendly and customer-focused individual to provide exceptional dining experiences to our guests. As a key member of our food service team, you’ll play a crucial role in ensuring customer satisfaction and maintaining the high standards of our establishment.

• Greet and seat guests in a warm and welcoming manner
• Take accurate food and beverage orders, ensuring special requests are communicated to the kitchen staff
• Serve food and beverages in a timely and professional manner
• Answer questions about menu items, making recommendations when appropriate
• Ensure tables are set up correctly and maintained throughout service
• Process payments accurately and efficiently
• Collaborate with kitchen staff and other team members to ensure smooth service operations
• Adhere to all food safety and sanitation guidelines
• Assist in side work duties such as restocking supplies and cleaning dining areas
• Handle customer concerns or complaints with patience and professionalism

Qualifications

• Strong communication skills with fluency in English
• Excellent customer service skills with a friendly and supportive demeanor
• Basic math skills for handling cash and credit transactions
• Knowledge of food and beverage service techniques
• Ability to work efficiently in a fast-paced environment
• Team player with a positive attitude
• Attention to detail in food presentation and table settings
• Physical stamina to stand for extended periods and carry trays of food and beverages
• Previous experience in food service or hospitality industry preferred
• Diploma or degree in Hotel Management
• Food handling certification preferred
• Flexibility to work various shifts, including weekends and holidays