Customer Service Representative at Summit Recruitment and Search

Customer Service Representative at Summit Recruitment and Search – Summit Recruitment and Search Kenya Job Details

Key Responsibilities

• Responsible for the coordination of various business management, timely feedback of equipment and facilities.
• Handling customer complaints and negotiating the handling of emergencies.
• Responsible for reviewing old and new customers and issuing old and new incentives.
• Responsible for the docking work with the Marketing Department in the affairs of white label serviced apartments.
• Responsible for commission accounting and the approval process.
• Responsible for old customer membership management, old customer maintenance and old customer return visit.
• Sorting out customer information, preparing and implementing the delivery process and procedures.
• Investigating customer satisfaction with sales and customer service.

Qualifications

• Must have a relevant Bachelor’s degree.
•  Must have 3-5 years of experience in Customer Service.
• Must have excellent communication skills.
• A positive attitude and strong interpersonal skills.
• Ability to prioritize work and manage time effectively.
• Excellent organizational skills.
•  High level of organization, multitasking, and timeliness.
• Experience working in a busy and fast-paced environment.
• A background in real estate will be an added advantage.