ICT Officer at Shining Hope For Communities

Responsibilities

• Monitor Systems and infrastructure to ensure high availability of their services.
• Identify user needs report them to the ICT Manager.
• Sets up and configures desktops computers, and peripherals.
• Test Systems, devices, and applications before they are deployed to users.
• Troubleshoot, diagnose problems, implement corrective action procedures within prescribed guidelines and/or escalates to the other technical resources as appropriate.
• Administer user accounts in all Sacco systems
• Provide Helpdesk reports to the ICT Manager monthly
• Provide basic user support for all staff across the branches
• Provide weekly helpdesk reports to ICT Manager
• To provide first line ICT technical support; answering support queries via phone, email and in person.
• Support users in the use of computer equipment, ICT Systems, and another Office applications.
• Installing and configuring computer hardware operating systems and applications
• Repairing/upgrading PC hardware and software, including scheduled maintenance
• Routine hardware and software preventive maintenance.
• Accurately diagnosing and resolving ICT related issues.
• Running of end of day, end of month or end of year procedures in the ERP System.
• Oversee all ICT projects at the Sacco from time to time
• Manage and maintain relationships with all technology vendors at the Sacco
• Liaison officer with SHOFCO in management and maintenance of an effective ICT department at the Sacco
• Maintain scheduled back-ups as per ICT policy
• Any other duties assigned from time to time.

Job Competencies (Knowledge, Experience and Attributes / Skills).

Essential skills and Key Attributes

• Hands-on experience in networking, routing, and switching.
• Must be conversant with common operating systems and database administration.
• Experience with active directory administration.
• Practical knowledge/working and administration in the current Microsoft server and Linux operating systems DBMS such as SQL and Oracle.
• Practical knowledge and experience working with Microsoft Dynamics 365 Business Central ERP system is preferred

Qualifications

• A Bachelor’s degree in computer science or a related ICT field
• A diploma in an IT-related field will be added advantage.
• Proven 3 years related work experience preferably with deposit-taking Sacco
• Professional certification in ICT fields (Cisco, CISM, CISA, or similar certification) will be an added advantage