Waiter at Accor

Waiter at Accor – Accor Kenya Job Details

Job Description

• You are an ambassador for the exceptional service and cuisine that are hallmarks of our food & beverage experience. Your warm, personal attention and knowledge of our outstanding offerings make guests feel unique and valued.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Learning programs through our Academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• Career development opportunities with national and international promotion opportunities. The sky is your limit

What you will be doing:

• Assist guests regarding menu items in an informative and helpful way.
• Have full knowledge of beverage lists and promotions, menu items, and preparation methods.Speaks passionately and informatively about the offerings.
• Follow all safety and sanitation policies when handling food and beverages.
• Sets up and tear down service stations.
• Taking table orders for all food and beverages from the guests and serving in a professional and positive manner.
• Provides service within Fairmont and Hotel Standards
• Fosters a welcoming culture.
• Crisp, Efficient Food and beverage service with excellent rapport building – provide an experience, not just a meal.
• Cash Handling
• Tailor service flow to the diner’s needs
• Review daily reports, arrival, VIP, and group following up on action items.
• Aware of all business within the hotel daily and able to guide guests accordingly.
• Worked behind the bar as a bar server on occasion, and to supervise the smooth running of the outlet.
• Attend to all guest requests, being constantly aware of anticipating guests’ needs.
• Ensure smooth running of each table.
• Help to ensure the smooth running of all guest’s requirements and needs on each table.
• Clear away any used crockery, cutlery etc.
• On occasions, be allocated to the buffets to check for replenishment, and cleanliness and respond to guest requests.

Qualifications

Your experience and skills include:

• Minimum 1-year experience in Food and Beverage preferably at a luxury property
• A piece of operational knowledge and proficiency in the Point of Sale System an asset
• Excellent written/verbal communication and interpersonal skills
• Strong guest service orientation
• Able to balance a variety of conflicting priorities while providing guest service
• Strong interpersonal and problem-solving abilities.
• Ability to work well under pressure in a fast-paced environment.
• Ability to work cohesively and collaboratively as part of a team.