Customer Service Representative at Statpack Industries Ltd

Customer Service Representative at Statpack Industries Ltd – Statpack Industries Ltd Kenya Job Details

About the Role

Statpack Industries Ltd is recruiting a Customer Service Representative for a full-time position based in Kenya. This role sits at the centre of customer interactions, order management, and cross-departmental coordination. You will be the primary point of contact for customers, ensuring their orders are processed accurately and their concerns are resolved promptly.

The Customer Service Representative at Statpack Industries Ltd will manage the full lifecycle of customer inquiries—from initial contact through order delivery and follow-up. This position requires someone who can juggle multiple priorities, maintain meticulous records, and liaise effectively with production, warehouse, and sales teams. If you have experience in a manufacturing or similar operational environment, this customer service job in Kenya offers the chance to make a direct impact on client retention and business growth.

Key Responsibilities

• Receive, validate, and process customer orders with accuracy and within agreed timelines.
• Address customer inquiries, complaints, and service requests with professionalism and clarity.
• Liaise with production, warehouse, and sales departments to guarantee orders are fulfilled on schedule.
• Track order progress and communicate status updates to customers at regular intervals.
• Assess customer complaints, determine root causes, and escalate issues to management when required.
• Create and maintain detailed customer records and associated documentation for audit and reference purposes.
• Supply customer insights and data to support the sales and marketing teams in their efforts.

Requirements & Qualifications

• Diploma-level qualification in customer service, marketing, or a related discipline.
• Between 2 and 3 years of hands-on customer service experience, ideally within manufacturing or industrial settings.
• Demonstrated strength in written and verbal communication with clients and internal colleagues.
• Proven ability to identify solutions to problems and resolve customer conflicts constructively.
• Competency in Microsoft Office applications and familiarity with ERP (Enterprise Resource Planning) systems.
• Capacity to remain productive under pressure while managing several tasks concurrently.
• Strong grasp of file management, scheduling, and inter-departmental coordination.

What to Expect

• A structured environment where order accuracy and customer responsiveness are measured and valued.
• Regular interaction with multiple internal teams and external customers, requiring clear communication and diplomacy.
• Opportunities to develop expertise in order management systems and manufacturing processes as you progress.
• The Customer Service Representative at Statpack Industries Ltd position in Kenya is open to qualified candidates. Click Apply below to submit your application.

Method of Application

Interested and qualified candidates should forward their CV to: [email protected] using the position as subject of email.