Customer Service Associate at Adept Systems

  • Full Time
  • Nairobi

Adept Systems

Adept Systems is hiring a Customer Service Associate to manage order-to-cash cycles, maintain B2B relationships, and resolve customer issues across Kenya. This full-time Customer Service Jobs position in Kenya combines order management, account retention, and telesales responsibilities. If you have 1–2 years of customer service or sales experience, particularly in manufacturing or construction, apply for this Customer Service Associate at Adept Systems role today.

📋 Job Overview

Customer Service Associate at Adept Systems – Adept Systems Kenya Job Details

Core Responsibility

  • Order Management
  • Managing the end-to-end Order-to-Cash cycle via ERP systems.
  • Account Retention
  • Maintaining B2B relationships with developers and distributors.
  • Logistics Link
  • Coordinating with dispatch teams to minimize lead times.
  • Issue Resolution
  • Resolving weight, quality, and delivery disputes.
  • Telesales
  • Daily calling of Retailers for order generation

Education:

  • Diploma or Bachelor’s degree in Business Administration, Marketing, or a related field.
  • A background or certificate in Civil Engineering or Building Construction is highly preferred to provide technical product support.

Experience:

  • 1–2 years in customer service or sales, ideally within the manufacturing or construction sector.

🎯 How to Apply

To apply for this job please visit adeptsystems.co.ke.

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