Teleperformance Kenya
Teleperformance Kenya is hiring customer service representatives for their Nairobi office on a full-time basis. This role involves managing customer inquiries across multiple channels, resolving complaints, and maintaining detailed interaction records. If you have at least one year of customer service experience and strong communication skills, you can apply for this job in Kenya.
📋 Job Overview
- Category: Call Center Jobs, Customer Service Jobs
- Job Type: Full Time Jobs
- Location: Mombasa
- Company: Teleperformance Kenya
- Application Deadline: Rolling basis
- Last Updated: March 24, 2026
Operations Customer Expert (Customer Service Representative) – Mombasa Based at Teleperformance Kenya – Teleperformance Kenya Kenya Job Details
Responsibilities
- Maintaining a positive, friendly, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries via phone and through emails and chats.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out to enable you respond to customer inquiries efficiently.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensuring customer satisfaction and providing professional customer support.
- Maintaining solid customer relationships by handling questions and concerns with speed and professionalism.
- Managing database records, drafting status reports on customer service issues.
- Data entry and research as required to troubleshoot customer problems.
Requirements
- Minimum of 1 year experience in Customer Service
- Degree/Diploma in any related field
- Typing speed of 40WPM with accuracy of 90% and above
- C1 English and excellent grammar skills
- Knowledge of IT programs i.e., Word, Excel, and fast fingers for typing
- Great people skills
- Proactive personality and self-motivator
- Quick learner with the ability to absorb extensive information on the brand’s history, product offerings and communications.
- Demonstrates initiative with the ability to multi-task and detail oriented in a fast paced environment.
- Outstanding written and verbal communication skills, great phone etiquette and elevated speech
- Should be flexible to work in shifts both day and night.
We thank all applicants for their interest, however due to the large volume of applications we receive, only shortlisted candidates will be contacted.
🎯 How to Apply
To apply for this job please visit www.myjobmag.co.ke.
❓ Frequently Asked Questions
To apply for the Operations Customer Expert job at Teleperformance Kenya, you need a minimum of one year of customer service experience and a degree or diploma in a related field. The job in Kenya also requires a typing speed of 40 words per minute with 90% accuracy, C1 English proficiency, and proficiency in IT programs like Word and Excel. You should have excellent phone etiquette, strong written and verbal communication skills, and the ability to work flexible shifts including nights.
When you apply for the Operations Customer Expert job at Teleperformance Kenya, submissions are accepted on a rolling basis, meaning applications are reviewed continuously until the position is filled. You can submit your application through the job portal at jobvacanciesnow.com with your CV and cover letter. The recruiting team will contact only shortlisted candidates for interviews, so ensure your application highlights your customer service experience and relevant skills.
In this job in Kenya at Teleperformance Kenya, you will respond to customer inquiries via phone, email, and chat while maintaining a professional and empathetic attitude. Your responsibilities include resolving customer complaints, keeping detailed records of interactions, coordinating with colleagues, and providing feedback on customer service processes. The role requires you to manage database records, conduct data entry and research to troubleshoot problems, and ensure consistent customer satisfaction while working in a fast-paced environment.
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