Waiter – 5 Positions at Emerge Egress Consulting

Role Objective

Our client, a leading hotel in Machakos is seeking to hire vibrant individuals who are customer centric in order to contribute to an ultimate guest experience.
Core Duties and Responsibilities

• Welcome guests and assist with guest queries and requests efficiently with refined hospitality.
• Provide food and beverages promptly and courteously.
• Maintain cleanliness of all work areas and equipment, proper storage and care of.
• Offer menu explanations and suggest pairings of menu items and provide expert recommendations.
• Maintain pristine table setups (cutlery polishing, linen care, floral arrangements)
• Ensure immaculate station upkeep throughout service.
• Coordinate seamlessly with kitchen and bar and other relevant departments
• Assist with guest queries and requests efficiently.
• Upselling and cross selling while maintaining a high standard of service.
• Billing, present bills to customers and ensure settlement in accordance with the procedures of the hotel.
• Setting up of the restaurant before and after service as per set brand standards.
• Responsible for service of food and beverages as per set brand standards.
• Take orders correctly and ensure efficient service.
• Promote beverage sales.
• Ensure proper sequence of courses or change in accompaniment is clearly communicated to assist kitchen in preparation.
• Ensure prompt table clearance.
• Ensure any complaint is addressed or escalated to the relevant authority.
• Clean and refill cruet and condiment sets.
• Professionally resolve service recoveries when needed.
• Collect feedback to continuously elevate standards.
• Any other duties as delegated.

Qualifications:

• Diploma in Hospitality management, Food and Beverage Service or a related field.
• At least 2 years similar experience in service in a busy high-end restaurant.
• Proficiency in hotel management software.

Competencies

• Commitment to professional values and integrity
• Strong interpersonal and communication skills
• Excellent problem-solving abilities.
• Excellent Customer centric skills
• Adaptable to working in various shifts
• Impeccable grooming and professional etiquette.