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Online Order Support VA Job
What You’ll Do
- Provide exceptional, personalized service through phone, live chat, email, and SMS — assisting with inquiries related to orders, products, returns, and refunds.
- Act as the voice of the brand, ensuring all customer interactions reflect the company’s identity, tone, and values.
- Assist customers with order-related inquiries, including tracking, returns, and exchanges, while ensuring a smooth and satisfying experience.
- Engage with customers beyond basic support, fostering long-term relationships that enhance brand loyalty and customer retention.
- Maintain accurate records of customer interactions and feedback to provide insights that can improve service and help the internal team refine the customer experience.
- Share insights and trends with the internal team to continually improve the customer experience and brand representation.
What We’re Looking For
- 1+ year of experience in customer service, online support, or e-commerce, with a focus on personalized customer engagement.
- Strong communication skills — both written and verbal — with a friendly, professional, and solution-oriented approach.
- Familiarity with Shopify, Zendesk, Gorgias, or similar platforms is a plus.
- Ability to remain calm and resourceful when handling customer concerns, always striving to deliver top-tier service.
- Strong organizational skills and attention to detail.
- Comfortable working remotely and independently in a fast-paced environment.
How to Apply
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