Vacancies at Nexus Staffing Solutions

About the Role

Our client based in Githunguri, Kiambu is seeking to recruit a professional, organized, and customer-focused Receptionist / Front Office Assistant. The role holder will be the first point of contact for clients and visitors and will provide administrative and front office support to ensure smooth day-to-day operations.

Key Responsibilities

• Receive, welcome, and direct visitors and clients professionally
• Manage incoming and outgoing calls, emails, and office correspondence
• Handle front office administration including filing, record keeping, and documentation
• Manage incoming and outgoing mail and courier services
• Support office operations including photocopying, scanning, binding, and document preparation
• Ensure the reception area and office spaces are neat, orderly, and well-organized
• Assist with hospitality arrangements for staff and meetings
• Support basic office coordination tasks as assigned

Requirements

• Diploma in Business Administration, Office Administration, Customer Service, or a related field
• Certificate in Customer Service, Public Relations, or Administration is an added advantage
• At least 2–3 years’ experience in a receptionist or front office role
• Proficient in MS Word, Excel, and general computer applications
• Strong communication and interpersonal skills
• Well-presented, professional, and customer-oriented
• Ability to multitask and work with minimal supervision
• Certificate of Good Conduct will be an added advantage

Key Competencies

• Excellent verbal and written communication skills
• Strong customer service and relationship management skills
• Attention to detail and good organizational skills
• Team player with a positive attitude
• Proactive, flexible, and willing to learn

The ideal candidate will be customer-focused, detail-oriented, and experienced in retail merchandising, particularly within FMCG or food retail environments.

Key Responsibilities

• Attend to customers professionally and handle sales transactions accurately
• Weigh, package, label, and display cereals and related products
• Ensure high standards of cleanliness, hygiene, and food safety within the shop
• Manage basic stock control, including monitoring stock levels and reporting shortages
• Handle cash, mobile money, and POS transactions responsibly
• Maintain proper product arrangement, shelf organization, and visual merchandising
• Support in product promotions and in-store visibility initiatives
• Coordinate with fellow shop attendants and supervisors to ensure smooth operations
• Track and report daily sales performance and stock movement
• Assist in achieving daily and monthly sales targets

Minimum Qualifications & Requirements

• Minimum KCSE certificate
• Previous experience working in a retail shop, cereals shop, FMCG outlet, or as a merchandiser is highly preferred
• Basic numeracy skills and strong customer service orientation
• Honest, reliable, and well-groomed with good interpersonal skills
• Ability to work flexible hours, including weekends if required
• Physically fit and comfortable with standing for extended periods