Vacancies at Newark Frontiers

RESPONSIBILITIES

• Make outbound and receive inbound calls on overdue payments.
• Negotiate realistic repayment plans that benefit both customer and company.
• Provide accurate details on account status and repayment terms.
• Record all interactions, agreements, and follow-ups in the system.
• Escalate complex cases to the Line Manager.
• Meet set targets for collections, calls, and PTP (promise-to-pay) conversions.
• Ensure compliance with company policies, regulations, and data protection laws.
• Maintain professionalism, courtesy, and empathy in all interactions.
• Collaborate with team members to meet overall goals.

RESPONSIBILITIES

• Monitor and follow up on assigned defaulted accounts through calls, chats, and face-to-face visits, ensuring all interactions are logged in the system.
• Plan recovery strategies to ensure timely repayment.
• Skip-trace and locate customers, recover loans, or initiate collateral repossession when necessary.
• Negotiate repayment plans while remaining courteous and professional.
• Participate in and support team collection drives.
• Maintain strong customer relationships while enforcing loan recovery.
• Submit daily, weekly, and monthly collection reports.
• Provide actionable market intelligence from branches.
• Maintain strong working relationships with local law enforcement.
• Adhere to recovery policies, procedures, and relevant laws.
• Perform any other duties as assigned by the line manager.