
Westside Distillers & Vintners East Africa Ltd
Position: Customer Service Executive
The Customer Service Executive will be responsible for managing and maintaining strong relationships with customers to increase customer satisfaction. The successful applicant’s responsibilities will include:
Reception Duties:
- Receive and assist visitors and clients, alerting relevant staff about their visitors.
- Manage inbound and outbound calls.
- Relay messages to staff taken in their absence.
- Receive and dispatch relevant mails to relevant staff.
- Ensure proper housekeeping of the reception area.
- Ensure all telephone extensions are working, reporting faulty ones immediately and following up to closure.
- Maintain workplace security by issuing, checking, and collecting badges/visitor sheets as necessary, and maintaining visitor logs.
- Resolve complaints by clarifying issues, exploring answers and alternative solutions, implementing solutions, and escalating unresolved complaints.
Customer Service:
- Maintain accurate records of customer interactions, transactions, and inquiries.
- Prepare accurate invoices as per customer orders, receipt, dispatch statements, and handle bankings.
- Receive, document, and resolve customer requests through inbound communication channels.
- Lead initiatives to improve processes and procedures, actively seeking and implementing best practices in customer service.
- Stay knowledgeable about WDV products, pricing, and company policies to provide accurate information at all times.
Qualifications:
- Bachelor’s Degree in a business field.
- 3+ years of experience in a busy customer service role.
- Basic financial management/accounting knowledge.
- Prior interaction with CRM/ERP systems will be an added advantage.
- Fluency in English and Swahili (reading, speaking, and writing) with strong customer handling skills.
Interested candidates should submit their cover letter and CV only to info@westsidedistillers.co.ke. Applications will be reviewed on a rolling basis until the position is filled.
Stay updated with similar job openings by joining one of our Live Feed Channels below:
To apply for this job email your details to info@westsidedistillers.co.ke