Receptionist at Westside Distillers & Vintners East Africa Ltd

  • Full Time
  • Nairobi

Westside Distillers & Vintners East Africa Ltd

Position: Customer Service Executive

The Customer Service Executive will be responsible for managing and maintaining strong relationships with customers to increase customer satisfaction. The successful applicant’s responsibilities will include:

Reception Duties:

  • Receive and assist visitors and clients, alerting relevant staff about their visitors.
  • Manage inbound and outbound calls.
  • Relay messages to staff taken in their absence.
  • Receive and dispatch relevant mails to relevant staff.
  • Ensure proper housekeeping of the reception area.
  • Ensure all telephone extensions are working, reporting faulty ones immediately and following up to closure.
  • Maintain workplace security by issuing, checking, and collecting badges/visitor sheets as necessary, and maintaining visitor logs.
  • Resolve complaints by clarifying issues, exploring answers and alternative solutions, implementing solutions, and escalating unresolved complaints.

Customer Service:

  • Maintain accurate records of customer interactions, transactions, and inquiries.
  • Prepare accurate invoices as per customer orders, receipt, dispatch statements, and handle bankings.
  • Receive, document, and resolve customer requests through inbound communication channels.
  • Lead initiatives to improve processes and procedures, actively seeking and implementing best practices in customer service.
  • Stay knowledgeable about WDV products, pricing, and company policies to provide accurate information at all times.

Qualifications:

  • Bachelor’s Degree in a business field.
  • 3+ years of experience in a busy customer service role.
  • Basic financial management/accounting knowledge.
  • Prior interaction with CRM/ERP systems will be an added advantage.
  • Fluency in English and Swahili (reading, speaking, and writing) with strong customer handling skills.

Interested candidates should submit their cover letter and CV only to info@westsidedistillers.co.ke. Applications will be reviewed on a rolling basis until the position is filled.

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To apply for this job email your details to info@westsidedistillers.co.ke