Receptionist at Kisumu Specialists Hospital

Key Responsibilities:

• Greet and welcome patients, visitors, and clients in a professional and friendly manner.
• Answer incoming calls, direct them to the appropriate departments, and take accurate messages.
• Schedule appointments and manage the hospital’s front desk calendar.
• Register patients, verify personal and insurance information, and maintain accurate records.
• Guide patients through the hospital’s service process and respond to inquiries.
• Ensure cleanliness and order at the reception area.
• Perform basic clerical duties such as data entry, filing, and managing correspondence.
• Uphold patient confidentiality and customer service excellence.

Minimum Qualifications:

• Diploma in Business Administration, Secretarial Studies, Front Office Operations, or related field.
• At least 2 years of experience in a busy front office, preferably in a healthcare setting.
• Proficiency in MS Office (Word, Excel, Outlook).
• Strong verbal and written communication skills.
• Ability to multitask and manage a high-paced environment.

Personal Attributes:

• Well-groomed, courteous, and professional demeanor.
• Excellent interpersonal and customer service skills.
• High level of integrity and confidentiality.
• Strong organizational skills and attention to detail.