Receptionist at Kenya Medical Research – KEMRI

Key Responsibilities:

• Greet and assist participants, visitors, and staff in a friendly and professional manner.
• Manage front desk operations, including answering phones, scheduling participant appointments, attending to visitors, and handling inquiries.
• Register study participants and update existing participants’ records accurately.
• Coordinate with clinical and research teams to ensure smooth clinic operations.
• Provide information about clinic services, including FP/PrEP services, and direct participants to appropriate resources.
• Maintain confidentiality of participant information in compliance with Research Ethics and Site’s policies.
• Support the research team by assisting with study-related administrative tasks as needed.
• Report to Retention Officer

Vacancy Requirements:

• Diploma in Front Office or equivalent (required)    Mandatory
•  Additional certification in office administration or related field (preferred)    Added Advantage
• Experience working with electronic medical records (EMR) or scheduling systems is an added advantage    Added Advantage
• Excellent communication, interpersonal skills and Strong organizational and multitasking abilities    Mandatory
• Computer literate    Mandatory
• Ability to maintain confidentiality and handle sensitive information    Mandatory
• Basic knowledge of HIV prevention, including oral PrEP, is an added advantage    Added Advantage
• Friendly, empathetic, and patient-centered approach    Mandatory
• Ability to work in a fast-paced, research-focused environment    Mandatory
• Strong attention to detail and problem-solving skills    Mandatory