Receptionist at Diani Beach Hospital

Key Responsibilities

• Serve as the primary point of contact by welcoming and assisting visitors with professionalism and courtesy.
• Direct guests to appropriate personnel or departments, ensuring smooth internal coordination.
• Manage all incoming calls: answer, screen, and route inquiries promptly and accurately.
• Maintain a clean, organized, and inviting reception area that reflects the company’s standards.
• Receive and dispatch incoming and outgoing mail, packages, and deliveries efficiently.
• Uphold front desk security protocols, including visitor registration, badge issuance, and access control.
• Coordinate scheduling of meetings and appointments as requested by staff or management.
• Provide administrative support for venue bookings, report preparation, and logistical arrangements.
• Maintain and update company databases and records with accuracy and confidentiality.
• Monitor and report office-related expenses tied to visitor support and front desk logistics.
• Execute general clerical duties, including filing, photocopying, transcribing, and document handling.

Academic and Professional Qualifications

• A diploma in Business Administration, Communication, or a related field will be preferred.
• Minimum of 2–3 years of experience in front office, reception, or administrative support roles.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with office equipment (e.g., printers, scanners).
• Strong verbal and written communication skills, with a customer service orientation.
• Certification in Office Administration, Customer Service, or related fields is an added advantage.
• Experience with CRM systems and basic database management is preferred.