Quality Assurance Analyst at I&M Bank

Quality Assurance Analyst at I&M Bank – I&M Bank Kenya Job Details

Job Purpose:

• The Quality Assurance (QA) Analyst is responsible for performing reviews to ensure accuracy, timeliness, completeness, and regulatory compliance of operational processes across branch and central operations teams.
• This role is crucial in identifying risks, ensuring adherence to policies, and driving process improvements.

Key Responsibilities:

• Perform independent reviews of operational activities, ensuring compliance with regulatory and internal policies.
• Analyze periodic quality performance metrics and provide data-driven insights, identifying trends, root causes, and areas for improvement.
• Deliver regular reporting on QA findings and collaborate with stakeholders to implement corrective actions.
• Support audits and compliance assessments with quality assurance insights and documentation.
• Fostering a culture of quality and continuous improvement.

Academic Qualifications:

• Bachelor’s degree in business, Technology, Engineering, or a related field.

Professional Qualifications / Membership to professional bodies/ Publication:

• Desirable – Certification in Quality Assurance, Risk, Compliance, or Banking Operations (e.g., ICA, ACAMS, Lean Six Sigma).

Work Experience Required:

• Experience working in a risk, audit, or compliance-related function within a financial institution.
• Familiarity with QA frameworks, risk management principles, and internal audit methodologies.

Competencies:

• Experience in a Quality Assurance, Risk, Compliance, or Operations role within the banking sector.
• Strong understanding of banking operations processes, including branch and central functions.
• In-depth knowledge of regulatory requirements affecting banking operations.
• Analytical and detail-oriented mindset with strong problem-solving and root cause analysis skills.
• Excellent communication and stakeholder management skills, with the ability to challenge and influence at all levels.
• Strong teamwork culture.
• Ability to work in a fast-paced environment with a focus on continuous improvement and operational efficiency.