Permanent Job Opportunities at Kenyatta University

Duties and Responsibilities

• Administrative Assistance by supporting the General Manager with special projects and initiatives, conducting research and gathering information as required, and delivering staff performance reports with accuracy and efficiency.
• Ensure compliance with health and safety regulations, professional standards, and all legal requirements of the hotel.
• Quality Assurance by ensuring regular review of guest feedback and implementing improvements to enhance the overall guest experience.
• Handle sensitive information with discretion and maintain confidentiality at all times. Ensure that all personal and professional information is secure.
• Manage the recruitment process, including posting job vacancies, screening applications, and conducting interviews. Coordinate the onboarding process for new hires, including orientation and training.
• Serve as a point of contact for employee inquiries and concerns by addressing and resolving employee issues and conflicts in a professional manner, and foster a positive work environment.
• Promote health and safety practices in the workplace. Conduct safety training sessions and ensure compliance with safety regulations.
• Organize employee engagement activities and events. Implement strategies to retain top talent and reduce employee turnover.

Skills and Qualifications

• Degree or Diploma in Business Management, Bachelor’s degree in Hospitality Management, Business Administration, or a related field. A master’s degree will be an added advantage.
• Minimum of 2 years of experience in hotel administrative roles or previous experience in a Human Resource role, preferably in a 3-5 star hotel.
• Excellent organizational, multitasking, and problem-solving skills.
• Proficiency in the hotel Memory Soft software will be an added advantage.
• Strong leadership abilities, attention to detail, and a customer-focused approach.
• Critical thinking, creativity, and innovation-oriented.
• Produce results in a fast-paced environment by adapting and implementing new strategies.
• Ability to work under pressure and handle challenging situations with poise and professionalism.
• Must be a Kenyan Citizen

Duties and Responsibilities

• Processing guest payments for room charges, dining, spa services, and other hotel amenities. Handle cash, credit cards, and digital transactions accurately and securely, and issue receipts, refunds, and change as necessary.
• Customer Service: Ensuring a positive and pleasant experience for all guests by assisting with any inquiries or issues, addressing financial guest complaints, and resolving any issues promptly and professionally.
• Prepare and issue bills and invoices for guest services and products. Verify guest information and ensure billing accuracy. Manage guest account balances and process settlements efficiently.
• Maintain accurate records of all transactions and payments. Ensure proper documentation and filing of financial records. Prepare daily cash reports and balance cash drawers at the end of each shift.
• Monitor and manage the inventory of cash and change. Request additional cash and change supplies as needed to maintain adequate levels.
• Compliance and Security: Follow hotel policies and procedures for financial transactions and security. Ensure compliance with all relevant laws and regulations. Protect guest information and maintain confidentiality at all times.
• Collaboration: Work closely with other departments, such as front desk, housekeeping, and food and beverage, to ensure smooth operations. Coordinate with the finance department for accurate financial reporting and reconciliation.
• Perform any other duty as may be assigned from time to time

Skills and Qualifications

• Diploma or certificate in accounting, hospitality and tourism, or related course. CPA (II) will be an added advantage
• A minimum of 2 years of experience as a cashier, preferably in the hospitality industry.
• Knowledge of Opera or Fidelio Suite 8 system.
• Excellent verbal communication and interpersonal skills.
• Strong customer service skills with a professional and friendly demeanor.
• High level of accuracy and attention to detail in handling transactions.
• Proficiency in basic accounting skills and ability to handle financial transactions accurately.
• Strong organizational skills to manage records and documentation.

Duties and Responsibilities

• Oversee daily operations on the assigned hotel floors to ensure smooth and efficient service. Monitor staff performance and ensure adherence to hotel policies and procedures.
• Supervise and coordinate the activities of housekeeping and service staff on the floor. Provide training, guidance, and support to new and existing employees. Conduct regular performance evaluations and offer constructive feedback.
• Ensure high levels of guest satisfaction by addressing any issues or complaints promptly and professionally. Interact with guests to understand their needs and provide assistance as required.
• Conduct regular inspections of guest rooms and public areas to ensure cleanliness and proper maintenance. Coordinate with housekeeping to address any deficiencies or issues.
• Monitor and manage inventory levels of housekeeping supplies and amenities. Ensure timely replenishment and avoid shortages.
• Ensure that all rooms and public areas meet the hotel’s quality standards. Implement procedures to maintain high standards of cleanliness and service.
• Resolve any operational issues that arise on the floor. Implement effective solutions to improve efficiency and guest satisfaction.
• Prepare and submit regular reports on the performance of the floor operations. Analyze data to identify trends and areas for improvement.
• Work closely with other departments, such as the front office and maintenance, to ensure cohesive operations. Coordinate with management to implement new policies and strategies.

Skills and Qualifications

• Diploma in Housekeeping Techniques, Hospitality Management, or equivalent in a recognized institution. A Degree will be an added advantage.
• Minimum 2 years in a housekeeping supervisory role of a 3-5 star hotel.
• Knowledge of Opera or Oracle Hospitality Suite 8
• Strong ability to lead and motivate a team.
• Excellent customer service skills with a professional demeanor.
• Effective verbal and written communication skills.
• Ability to quickly and effectively resolve issues.
• Strong attention to detail to ensure quality and standards are met.
• Ability to manage multiple tasks and priorities in a fast-paced environment.

Duties and Responsibilities

• Operate various types of laundry machines, including washing machines, dryers, steam presses, and finishing equipment. Ensure all machines are in good working order and conduct routine maintenance checks.
• Sort laundry items by type and color. Load machines in accordance with the manufacturer’s instructions and hotel standards.
• Monitor the washing, drying, and pressing processes to ensure items are cleaned and finished properly. Adjust machine settings as needed to achieve optimal results.
• Inspect finished laundry items for cleanliness, stains, and damage. Re-wash or re-press items that do not meet quality standards.
• Fold linens, uniforms, and guest clothing neatly and accurately. Sort items and place them in designated areas for distribution.
• Maintain an inventory of laundry supplies such as detergents, fabric softeners, and cleaning agents. Order supplies as needed to ensure continuous operation.
• Follow all safety procedures and regulations related to laundry operations. Ensure compliance with hotel policies and health standards.
• Keep accurate records of laundry operations, including machine maintenance logs and inventory records.

Skills and Qualifications

• Certificate or Diploma in hotel and hospitality management or any other equivalent qualification
• A minimum of 2 years of experience in a similar role in a busy laundry environment.
• Ability to ensure high-quality standards in laundry operations.
• Ability to stand for long periods and perform physically demanding tasks.
• Basic English proficiency and good interpersonal skills.
• Ability to work well with others in a team environment.
• Dependability and self-motivation to complete tasks efficiently.

Duties and Responsibilities:

• Sort linens, towels, and guest clothing by color and material. Load and operate washing machines, dryers, and ironing equipment.
• Pre-treat stains and ensure proper cleaning techniques are used for different fabrics. Use appropriate detergents and cleaning agents for various types of laundry.
• Fold and organize clean linens and uniforms neatly and accurately. Ensure all items are properly stored and readily available for use.
• Keep track of laundry supplies and chemicals. Notify the supervisor when inventory levels are low and need replenishment.
• Perform routine maintenance on laundry machines and equipment. Report any equipment malfunctions or repair needs to the maintenance department.
• Inspect finished laundry items for cleanliness, stains, and damage. Re-wash or re-press items that do not meet quality standards.
• Handle guest laundry and dry-cleaning requests with care and attention. Ensure guest items are returned promptly and meet quality expectations.
• Follow all safety procedures and regulations related to laundry operations. Ensure compliance with hotel policies and health standards.
• Work closely with other housekeeping and maintenance staff to ensure smooth operations. Assist colleagues during busy periods or whenever necessary.
• Perform any other duties in the housekeeping department as may be assigned from time to time.

Skills and Qualifications

• Certificate or Diploma in housekeeping operations from a recognized institution or any other equivalent qualification
• A minimum of 2 years of experience in a similar role in a busy laundry environment
• High level of accuracy and attention to detail in cleaning tasks.
• Ability to stand, walk, and perform physically demanding tasks for extended periods.
• Efficiently manage time to ensure all cleaning tasks are completed on schedule.
• Strong customer service skills with a friendly and professional demeanor.
• Ability to work well with others in a team environment.

Duties and Responsibilities

• Clean and maintain lobbies, hallways, corridors, and other public areas. Ensure all areas are free of dust, dirt, and debris. Vacuum carpets and mop floors regularly.
• Clean and sanitize restrooms, including toilets, sinks, and mirrors. Restock toiletries and supplies such as toilet paper, soap, and hand towels.
• Empty trash bins and replace liners. Ensure all waste is disposed of properly and recycling is sorted correctly.
• Dust and polish furniture, fixtures, and decor items. Clean windows and glass surfaces to maintain a clear view.
• Assist with setting up and breaking down for events and functions. Handle special cleaning tasks as assigned by the housekeeping manager.
• Assist guests in public areas, such as offering directions or answering questions. Address guest requests and complaints courteously and professionally.
• Follow all health and safety regulations and hotel policies. Use cleaning chemicals and equipment safely and correctly.
• Perform any other duties in the housekeeping department as may be assigned from time to time

Skills and Qualifications

• Diploma or certificate in housekeeping operations or any other equivalent qualification
• A minimum of 2 years of experience in a similar role, preferably in the hospitality industry.
• High level of accuracy and attention to detail in cleaning tasks.
• Ability to stand, walk, and perform physically demanding tasks for extended periods.
• Efficiently manage time to ensure all cleaning tasks are completed on schedule.
• Strong customer service skills with a friendly and professional demeanor.
• Ability to work well with others in a team environment.

Duties and Responsibilities

• Prepare and cook dishes within your designated section. Ensure all dishes are prepared to the highest standards of quality and presentation.
• Assist in creating and updating the menu. Collaborate with the Head Chef to develop new dishes and recipes.
• Supervise and train junior kitchen staff working in your section. Ensure all team members adhere to kitchen standards and procedures.
• Monitor stock levels and ensure proper storage of ingredients. Coordinate with the Head Chef and procurement team to order supplies as needed.
• Maintain high standards of food hygiene and safety. Ensure all dishes leaving your section area are consistently of high quality.
• Ensure all kitchen equipment in your section is well-maintained and in good working order. Report any equipment issues to the Head Chef or maintenance team.
• Maintain an organized and clean work station.
• Optimize workflow and ensure timely preparation of dishes during service.
• Adhere to all health and safety regulations. Ensure compliance with the hotel’s policies and procedures.

Skills and Qualifications

• Diploma or certificate in Food Production, hotel and hospitality management or any other equivalent qualification. A degree will be an added advantage.
• A minimum of 2 years of experience in a 3-5 star hotel or a professional kitchen, preferably in a supervisory role.
• Computer literate
• Strong culinary skills and knowledge of various cooking techniques and cuisines.
• Ability to create and innovate new dishes.
• Ensure precision in food preparation and presentation.
• Strong leadership skills to supervise and motivate junior staff.
• Excellent organizational skills to manage multiple tasks efficiently.
• Willingness to work flexible hours, including evenings, weekends, and holidays.